This is topic This is to everyone waiting for a reason why Minaska Outdoors... in forum Calls and Gear forum at The New Huntmastersbbs!.
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Posted by The Bandit (Member # 960) on October 17, 2008, 05:52 PM:
Has not been able to fill orders as planned.
To start off with we relocated our entire operation almost next door to our engineers 60,000+ Sq ft building to better serve our customers. Just before making this move we placed a large order for circuit boards and paid thousands of dollars in advance for the boards with the understanding that they would be delivered shortly after getting into our new facility.
We made the move into our new facility and continued to check the status of our circuit board order that was supposed to be received around the 4th of July. We then started finding it hard to get into contact with our engineering firm always leaving a message or talking to their assistant… "Oh they are at a product show in Chicago" etc. Finally we had to confront these individuals to see what the delay was.
We then found out the boards were never ordered and our engineers had larger customers than us to worry about so they were not going to be able to deliver. We also learned that all of our parts and the thousands of dollars they had were now suddenly something we were going to have to get our attorneys involved with and are currently fighting just to get back what was ours. Some of the parts are very hard to find and in turn caused us more of a delay.
We scrambled to find a new engineering firm that we felt comfortable working with and we did find one that is so far superior to the ones that we did have that it will be a blessing once this whole mess is all cleaned up and we can begin to move forward with them. Our new engineering team has extensive audio and RF expertise (very exciting things will be coming)!
We are very pleased with our new team! They are running our circuit boards and orders have begun to ship out. We apologize for the delays and assure you that we are doing everything humanly possible to make this up to our customers.
We will have our new remote membranes very soon (2 weeks or less) and begin to ship them out with each new order (included with all back orders at no additional charge) as well as offer them as an upgrade to existing customers.
We will also be including “something extra” (to make up for this extreme test of your patients) with your orders. I understand that this does not make up for the amount of time you have been waiting for your order but I am confident your purchase will have been worth the wait.
Aside from the struggles we have been having as a result of this situation we are known for having a very high quality of customer service and we will continue to offer the best customer service possible! We stand behind our products 100%. We always have and we always will take care of our customers!
Minaska is one of only 2 game call manufacturers that are engineered, tested, assembled and 100% MADE IN THE USA.
Steve Borland
Minaska Outdoors, Inc.
Posted by TA17Rem (Member # 794) on October 17, 2008, 06:04 PM:
Thanks for the up-date Steve and glad to hear you are still headed in the right direction..Tim A.
Posted by The Bandit (Member # 960) on October 17, 2008, 09:48 PM:
Thanks Tim!
Looks like your battery should be there on Monday and you should be ready to put the pedal down. I have been talking to my buddy up in Verndale and it doesn't sound like any snow has flown quite yet... if you get some send it down this way..
We use to stop at a cafe in Windom every year on our way to Menahga on vacation! Good food from what I remember...
Steve
Posted by TA17Rem (Member # 794) on October 18, 2008, 08:48 AM:
No hurry for the snow yet.. I got some coon calling i want to get in before the snow flies and i have a few beaver i have to trap for a farmer. Most years we get snow around second week of Nov.
I have a few weeks of work yet, but i may get an early lay-off.. Takecare and thanks...Tim A.
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